Privacy Policy

Effective Date: May 13, 2025
Company: Low-IP, LLC
Headquarters: Oakland, CA, USA
Secondary Office: Puerto Vallarta, Jalisco, Mexico
Contact: support@lowip.net | info@lowip.net
Domain: https://www.lowip.net

Low-IP, LLC (“Low-IP,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your personal data. This Privacy Policy outlines our practices related to data collected through our websites, services, apps, infrastructure platforms, and VPN gateways.

By accessing or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not use our services.

Low-IP, LLC is a U.S.- and Mexico-based technology company offering secure, scalable, and customized IT solutions, including but not limited to:

• Private VPN networks
   
• Network & data infrastructure
   
• Low voltage systems
   
• CCTV & access control
   
• Audio/Video design & automation
   
• AI integration and consulting
   
• Remote management and cybersecurity services
   

We serve private individuals, commercial businesses, government contracts, and international clients.

We collect the following types of personal and technical data:

• Full name
   
• Email address
   
• Phone number
   
• Business name and role
   
• Billing and shipping address
   
• Payment information (processed securely via third-party processors)
   
• Technical requirements and project specs
   

• IP address
   
• Browser type and version
   
• Operating system
   
• Referring URLs
   
• Time zone and location
   
• Device identifiers
   

• Connection timestamps
   
• Device association (non-invasive)
   
• Bandwidth usage
   
• Diagnostic logs (never storing user activity or content)
   

Note: We do not monitor or log user traffic content through our VPN services.
 

We process your data for the following purposes:

• To provide secure and private VPN tunnels
   
• To configure and deploy IT systems tailored to your needs
   
• To respond to inquiries and technical support requests
   
• To analyze service performance and improve our infrastructure
   
• To comply with legal and regulatory obligations
   
• For internal billing and account management
   

We do not sell, rent, or share your personal data with unauthorized third parties.

If you are in the European Economic Area (EEA), our legal basis for processing includes:

• Consent – when you opt into communications
   
• Contractual necessity – for VPN access or IT contracts
   
• Legal obligation – for tax, fraud, and compliance
   
• Legitimate interest – to manage and improve our services
   

We use essential cookies and limited analytics tools to understand how users interact with our services. We do not use invasive third-party advertising trackers.

You may configure your browser settings to block cookies, but this may affect functionality.

We may share limited data with:

• Hosting providers (e.g., IONOS, Cloudflare)
   
• Payment processors (e.g., Stripe, PayPal)
   
• CRM & email marketing platforms (for opt-in users only)
   
• Legal authorities if required by law
   

All third parties are contractually bound to maintain confidentiality and security.

All customer and infrastructure data is stored securely in encrypted servers, primarily located in the United States. Certain mirror infrastructure may exist in Mexico or other regions for latency optimization.

We retain your data only as long as necessary for the purposes stated above, unless a longer retention period is legally required.

We implement advanced security safeguards, including:

• End-to-end encryption (AES-256)
   
• Zero-knowledge VPN architecture
   
• Role-based access controls (RBAC)
   
• 2FA and SSH key authentication
   
• Physical server security and network isolation
   

Depending on your location, you may have the right to:

• Access your data
   
• Correct or update your data
   
• Request deletion (subject to legal retention)
   
• Object to or restrict processing
   
• Withdraw consent at any time
   

To exercise these rights, contact: support@lowip.net

By using our services, you acknowledge that your data may be processed in the United States and Mexico. We take appropriate safeguards for international transfers, including standard contractual clauses and encryption protocols.

Our services are not intended for individuals under 16. We do not knowingly collect personal data from minors. If you believe we have mistakenly collected such information, please contact us immediately.

We may update this policy periodically. Changes will be posted on our website with the new effective date. Significant updates will be communicated via email (if applicable).

For privacy-related questions, complaints, or data requests:

📧 support@lowip.net
📧 info@lowip.net

Or by mail:
Low-IP, LLC
1319 Washington Ave, PO BOX 413
San Leandro, CA 94577
USA