LOW-IP, LLC — EAST BAY IT SERVICES
Managed IT & Infrastructure
The day-to-day running of your networks, servers, cloud and end users, handled as an ongoing service rather than a series of callouts.
What We Do
Network Setup & Management
Design, deployment and ongoing management of wired and wireless networks for offices of any size across the East Bay — switching, wireless coverage, routing and remote access.
Cloud Migration
Move workloads to AWS, Azure or Google Cloud — planning, migration, and the post-move work of confirming what moved actually runs the way it did before.
Firewall & Security Hardening
Firewall deployment, intrusion detection and security policy enforcement on the infrastructure we manage. Security architecture, segmentation, access control and incident response are covered in depth on our cybersecurity page.
Server Administration
Windows Server, Linux and cloud server administration — patching, monitoring, storage and capacity planning, user and permission administration.
Backup & Disaster Recovery
Automated off-site backups with business continuity planning — what gets backed up, where it goes, and what the recovery path looks like for the systems your business depends on.
Proactive Monitoring & Maintenance
Infrastructure monitoring with automated alerting, patch management and scheduled maintenance — so conditions like failing disks, filling volumes and failed backup jobs are surfaced by the monitoring rather than found during an outage.
How managed IT starts
Every engagement starts with a discovery call — usually around 30 minutes for a first conversation, longer where the scope calls for it. There is no obligation and no cost for that initial conversation.
From there we review the environment — systems, networking and infrastructure, from the physical layer through to internal systems, and the code behind them where that is relevant. We identify what needs attention, then present a written assessment and a proposed scope. Where the work involves design rather than support — a migration, a rebuild, a new deployment — discovery is a separate stage and may be a paid engagement in its own right.
Only after that do we settle how the ongoing work is arranged. An environment that has been running unmanaged for years needs different handling from one that is already documented and stable, which is why the arrangement follows the review rather than preceding it.
How the work is handled
We maintain designated service teams and sufficient coverage to handle urgent issues reliably as they arise, with triage based on severity and business impact.
Remote support
Secure remote support tools allow our team to assist users and systems without requiring an on-site visit, which is how most routine work is handled.
On-site work
On-site work across the East Bay and greater Bay Area for what genuinely needs hands on the equipment — installs, hardware replacement, cabling runs and anything that cannot be reached remotely.
Urgent issues
Critical failures do not wait their turn. Outside business hours they route to our emergency function rather than the ordinary support queue.
Where managed IT sits
Managed IT is the ongoing operation of the infrastructure itself — networks, servers, cloud, backup and monitoring — run as a continuing service rather than project by project.
Cybersecurity is a distinct discipline with its own page: security architecture, segmentation, access control and permissions, endpoint protection, assessments and incident response. Emergency IT support covers critical failures and outages that need immediate attention rather than scheduled work. Small-business IT support is the same underlying work framed for businesses that need external IT support or additional IT capacity alongside whoever they already have.
Frequently asked questions
What does a Managed IT service include?
Low-IP’s managed IT service includes network design and management, server setup and monitoring, remote helpdesk support, cloud integration, patch management, and proactive infrastructure maintenance — all tailored for Bay Area businesses.
Do you require a long-term contract for managed IT?
No. There is no long-term commitment. How the work is structured and billed depends on the environment and the services involved — arrangements vary materially from one client to the next, and that is settled after the initial review rather than by fitting you to a fixed package.
How are urgent issues handled?
Triage is based on severity and business impact rather than a fixed rule attached to a service level. We maintain designated service teams and sufficient coverage to handle urgent issues reliably as they arise. Critical failures outside business hours route to our emergency function rather than the ordinary support queue.
Do you work with our existing hardware, or replace it?
We work with what you have wherever it is doing its job. Low-IP is vendor-neutral — we deploy and manage Fortinet, Ubiquiti, MikroTik and other major networking and security brands, and the right platform depends on the environment rather than a house standard. Replacement is a recommendation we make when equipment is genuinely at end of life, unsupported, or is the actual cause of a recurring problem.
Can you support a business that already has internal IT?
Yes. Some clients have no internal IT at all; others have someone in-house and need additional capacity, specialist work, or coverage for the parts of the environment their own team does not handle. Both are normal arrangements.
Does managed IT include cybersecurity?
The infrastructure we manage is configured and maintained securely — firewall deployment, intrusion detection, patching and security policy enforcement are part of running it properly. Dedicated security work — architecture, segmentation, access control and permissions, endpoint protection, assessments and incident response — is a separate service with its own page.
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Also serving: Oakland | Walnut Creek | Fremont | Concord | San Ramon | Livermore
Specialty services: Law Firms | Cybersecurity | Small Business IT | IT Plans & Pricing | Support Plans