LOW-IP, LLC — EAST BAY IT SERVICES
IT Support for Small Business | Bay Area
IT support and management for small and medium-sized businesses across the East Bay — an outside team that runs your technology day to day, rather than a number you call once something has already broken.
Support is one thing. Running it is another.
Most small and medium-sized businesses get IT the same way: something breaks, someone calls a technician, the technician fixes that one thing and leaves. It works, in the sense that the immediate problem goes away. What it does not do is make the next problem less likely.
Managing an environment is a different job. It means someone holds the whole picture — which machines are on what, when the backups last ran, which equipment is due for replacement, where the network is fragile and where it is fine. The work is mostly invisible, and it is the difference between an IT setup that quietly holds and one that surprises you.
That is what Low-IP does for businesses with no internal IT department, and for those with one person carrying it who needs the rest of the environment covered.
What we handle
Helpdesk & Day-to-Day Support
Remote and on-site help for the things that stop people working — software errors, printer and scanner problems, account lockouts, new user setup, and the machine that has decided to be slow this week.
Network Setup & WiFi
Office WiFi designed for the space rather than guessed at, wired networking sized for the number of people who actually use it, and a separate guest network so visitors are not on the same network as your files.
Business Email Setup
Email on your own domain, configured properly. SPF, DKIM and DMARC are fiddly, easy to get subtly wrong, and a common reason legitimate mail lands in spam — we handle that configuration and get your domain authenticating correctly, which is what gives your mail the best chance of reaching the inbox.
Workstation & Server Setup
New computer and server deployment, data migration from the old machines, and equipment procurement — we source hardware at competitive pricing and specify it for what the business actually needs rather than over-buying.
Backup & Disaster Recovery
Automated backups, restores tested rather than assumed, and a documented path for getting the business running again when something fails. We have restored real client environments from backup — the point of testing is that you find out beforehand, not during.
Security Fundamentals
Password management, multi-factor authentication, endpoint protection, and access that reflects what people actually need. None of it makes a business immune — what it does is reduce the ways in, make an account harder to take over, and limit how far a single mistake can reach.
What working with us looks like
We maintain designated service teams and sufficient coverage to handle urgent issues reliably as they arise, with triage based on severity and business impact.
Remote and on-site
Secure remote support tools let us work on machines and systems without a visit, which covers most of what comes up. When something genuinely needs hands on the equipment, we come out — across the East Bay and the greater Bay Area.
When something is urgent
Critical failures do not wait their turn. Outside business hours they route to our emergency function rather than the ordinary support queue.
Equipment procurement
We source, specify and deploy hardware at competitive pricing — computers, networking gear and servers — sized for the business rather than over-bought.
Getting started
Every engagement starts with a discovery call — usually around 30 minutes for a first conversation, longer where the scope calls for it. There is no obligation and no cost for that initial conversation.
From there we review the environment — systems, networking and infrastructure, from the physical layer through to internal systems, and the code behind them where that is relevant. We identify what needs attention, then present a written assessment and a proposed scope.
There is no long-term commitment, and how the work is structured and billed depends on the environment and what you need — arrangements vary materially from one business to the next, and that is settled after the review rather than by fitting you to a fixed package.
Frequently asked questions
Are we too small for Low-IP?
No. Small and medium-sized businesses are exactly who this page is about. Some have no internal IT at all; others have one person carrying it who needs the rest of the environment covered, or extra capacity for specific work. Both are normal arrangements.
Do we need to know what we need before calling?
No. The discovery call and environment review exist precisely because most businesses know what is not working, not which technical thing is causing it. Working out the second part is our job, not yours.
How is this different from Managed IT and Infrastructure?
Managed IT and Infrastructure describes the underlying work — networks, servers, cloud, backup and monitoring — run as an ongoing service. This page is that same capability described for a small or medium-sized business that wants an outside team running its IT rather than buying individual fixes.
Do you work with our existing equipment, or replace everything?
We work with what you have wherever it is doing its job. Low-IP is vendor-neutral — we deploy and manage Fortinet, Ubiquiti, MikroTik and other major networking and security brands. Replacement is a recommendation we make when equipment is genuinely at end of life, unsupported, or is the actual cause of a recurring problem.
What happens if something breaks outside business hours?
Triage is based on severity and business impact rather than a fixed rule attached to a service level. Critical failures outside business hours route to our emergency function rather than the ordinary support queue.
Do you actually test that backups restore?
Yes. Restores are tested rather than assumed, and we have restored real client environments from backup. Testing is how you find out a backup is incomplete while it still does not matter.
Not sure which of these you need? Our full service list sets out everything Low-IP covers.
Let us talk about your setup.
Also serving: Oakland | San Jose | Walnut Creek | Fremont | Concord | San Ramon | Livermore
Specialty services: Law Firms | Cybersecurity | Small Business IT | IT Plans & Pricing | Support Plans